FAQ

/FAQ

Because many of us leave work early to celebrate special occasions, customers are encouraged to check that the recipient will be at work or at the delivery address on the scheduled delivery day.

If the recipient is absent from a place of business when we arrive, the order will be left with colleagues.

 

GUARANTEE

At Balloon Biz we feel confident you will be delighted with your purchase.  If however you are not totally satisfied please contact us within 2 days and you may return it to us within 7 days for an exchange or store credit.

Returned items must be in brand new unused condition and in original wrapping along with a copy of the original receipt.  Please email admin@balloonbiz.co.nz to arrange.

Please note return delivery is at the cost of the sender.

FAULTY GOODS

At Balloon Biz we carefully check over the quality of our products prior to dispatch.  In the unlikely event of receiving a faulty product, please contact us within 2 days at admin@balloonbiz.co.nz.

Once the item has been received by Balloon Biz and a fault is detected, we will refund the cost of the return postage and either; a replacement will be sent, store credit issued or full refund offered.

Same day service maybe available, please contact us

As we cannot send helium  filled balloons with a courier, our dedicated delivery vehicle will be booked to personally deliver them to you. The delivery charge is $50 for the Wellington region shown on the map. Please ask for a quoted price for outside this region. Please also specify a preferred delivery time when placing your order or contact us

Please place your order as soon as possible to ensure we are available. If placing your order within three days of the delivery date, please contact us

Yes, customers may create their own bouquet from a large selection of individual balloons in latex, foil, or bubble.

Balloon Biz delivers helium filled balloons to the wider Wellington region. We ship flat packed balloons nationwide.

Helium filled balloons deflate quicker than air filled balloons because the helium particles are smaller than air particles and therefore escape through the balloons more easily

All helium filled balloons come with an attached ribbon in a colour of your choice. Balloon weights are sold separately, except in the case where a balloon bouquet is purchased as this includes a weight.

Any of our ‘Inflate Yourself’ balloons can be purchased and shipped to you flat, without being filled with air or helium.

Avoid exposure to direct sunlight, sharp or hot objects, and tiled ceilings. Before releasing a group of balloons to float on the ceiling, release two or three as a test. See Balloon Care for more information.

HI-Float is a balloon treatment solution of a plastic material dissolved in water. It creates a coating inside latex balloons that reduces helium or air loss. HI-Float is very safe. It is nontoxic, non-irritating, noncorrosive, nonflammable and biodegradable. It is similar to the glue on the back of postage stamps.

A helium filled 11” latex balloon will usually last twelve hours and then start to deflate. If hi-float is added to the latex balloon it will usually last a week or longer.

A foil balloon will usually last about three to five days before it starts to deflate very slowly.

Balloon float times depend on temperature, atmospheric conditions and care taken of the balloon. See Balloon Care for more information.

We recommend inflating balloons as close to your event as possible to maximize float time.